Refund Policy
At Shivah Web Tech, we are committed to delivering high-quality Digital Marketing and Web Development services, and Training. If you are not satisfied with our services, please review our refund policy below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
Digital Marketing Services: Refunds are available only if a cancellation request is made within 7 working days of service commencement and work has not significantly progressed.
Development Services: No refunds are issued for completed projects. If a project is in progress and cancellation is requested, a partial refund may be granted based on work completed.
Training Programs: Refund requests must be made within 7 days of course enrollment. No refunds are available once a training session has been attended or accessed.
Subscription-Based Packages: If you subscribe to our ongoing services, you may cancel anytime. Refunds will be processed only for unused portions of the subscription period.
2. How to Request a Refund
To initiate a refund, please email us at info@shivahwebtech.com with:
Order ID or Invoice Number
The reason for the refund request
Any supporting documents (if applicable)
We will review your request and respond within 4 business days.
3. Processing of Refunds
Approved refunds will be processed via Stripe to the original payment method.
Refunds may take 5-10 business days to reflect in your account, depending on your bank/card provider.
Stripe does not refund transaction fees, so the refunded amount may be slightly lower than the original payment.
4. Non-Refundable Services
Completed digital marketing campaigns, website development projects, and SEO services.
Custom software development services once delivered.
Training sessions that have been accessed or attended.
Any services offered at a discounted price or under special promotions.
5. Dispute Resolution & Chargebacks
If you have concerns regarding your service, we encourage you to contact us before initiating a chargeback. Unjustified chargebacks may result in the termination of future services.
For any refund-related inquiries, reach out to Contact us at:
By email: info@shivahwebtech.com
